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EXP Niagara is the official destination education and visitor services online training program facilitated by Destination Niagara USA.
This online training program provides our Niagara Falls USA hospitality and tourism community with the knowledge and tools needed to enhance visitor experiences by educating them on our destination's tourism product as well as customer service tips designed specifically for our visitors.
EXP Niagara is an online training program aimed to meet the following goals:
The program is currently comprised of eight video-based programs which are housed on an e-campus and can be accessed from any computer, tablet or mobile device. Total training time is one hour.
(1) Welcome to EXP introduction video
(2) A "Brand" New Niagara Falls USA brand introduction video
(3) Visitor Services Training Videos customized to meet the needs of our visitor demographic:
(4) Destination Education videos all specifically themed around Niagara Falls USA's tourism product:
Research shows that positive experiences with staff members are critical to driving repeat visits and positive word of mouth. When members of the Niagara Falls USA hospitality and tourism community become Certified EXP Pros, businesses will directly contribute to positively impacting the visitor experience in the destination.
Participant benefits include:
EXP Niagara is FREE to all Niagara County hospitality and tourism partners. The cost for the program has been generously underwritten by Destination Niagara USA.
Because EXP Niagara is housed on a web-based e-campus, participation requires a valid email address to access the site.
Here's what we will need from you:
Contact Patty Shanley, Director of Visitor Services, via email, pshanley@niagarafallsusa.com
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